Skip to main content

PRIVACY POLICY

Introduction

  1. Thank you for taking the time to review our Privacy Policy. At times, GrandWell (Pty) Ltd collect certain personal information about customers and visitors to websites hosted by us. Such information may include both identifiable personal information, as well as non-identifiable personal data.
  2. The purpose of this privacy policy is to explain what types of information we may collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs.

Confidentiality

  1. GrandWell (Pty) Ltd respects customer privacy and the privacy of those accessing our website. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

  1. GrandWell (Pty) Ltd may collect personal data about our users when you visit our website; apply for a service subscription; respond to a customer questionnaire; and through the use of cookie technology.

Use of Personal Data

  1. GrandWell (Pty) Ltd may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. You may opt out of receiving communications of this nature by contacting legal@grandwell.co.za.
  2. GrandWell (Pty) Ltd collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content. Such user data will never be used to identify individual users.
  3. GrandWell (Pty) Ltd may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration. This data will not be used to identify individual users.
  4. Any information GrandWell (Pty) Ltd collects from you through correspondence will only be used to address the matters within that correspondence.

Public Space

  1. Any information that customers disclose in a public space, including on any bulletin board or chat room, is available to anyone else who visits that space. GrandWell (Pty) Ltd cannot safeguard any information you disclose there.

Site Linking

  1. GrandWell (Pty) Ltd websites contain many links to sites that belong to third parties unrelated to us. GrandWell (Pty) Ltd cannot be held responsible for any use of your personal information arising from you disclosing such personal information on third party sites.

Minors

  1. GrandWell (Pty) Ltd will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian. GrandWell (Pty) Ltd undertakes not to contact minors about promotional offers or for marketing purposes without parental consent.

Reservation of Rights

  1. GrandWell (Pty) Ltd reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
  2. GrandWell (Pty) Ltd further reserves the right to share information with law enforcement to investigate or prevent any suspected illegal activities being committed over our network.
  3. GrandWell (Pty) Ltd reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website.